Frequently Asked Questions

Answers to key questions regarding order shipping, delivery times, coverage, and formula returns.

1. 1

   how to choose the right herbal extract

   Choose based on the herbs you prefer in your daily life, such as dittany or malotira. Each page details the extract composition and taste. We are available by phone for questions regarding natural ingredients.

2. 2

   what ingredients are in the extract

   We use dried Cretan herbs, pure water, and vegetable glycerin or agricultural alcohol. We add no artificial colors or synthetic preservatives. The bottle is made of pharmaceutical-grade dark glass.

3. 3

   how to pay for the order

   Payment is made via cash on delivery upon receipt or by bank transfer. We do not accept card payments on the website. For bank transfers, account details are displayed immediately after completing your order.

4. 4

   can it be delivered to a floor without an elevator

   Our partner couriers deliver parcels directly to your apartment door, whether there is an elevator or not. For orders placed before 14:00 on business days, shipment begins the same day. You can add any doorbell instructions in the order notes.

5. 5

   can it be sent as a gift with an invoice

   We issue a standard commercial invoice or retail receipt based on the details you provide. If you want it sent as a gift, we ship the package without prices listed inside and email the receipt. Payment in this case is made via bank transfer.

6. 6

   how are refunds handled

   Returns are accepted within 30 days of delivery provided the product is unused and in its original sealed packaging. Return shipping costs are the customer's responsibility unless the product is defective. The refund is credited directly to your bank account within a few business days of receiving the package.