Orders received before 14:00 on a business day ship the same day. Orders placed after this time, or on holidays and weekends, are handed to the carrier on the next business day. We immediately send a confirmation email with the order number, and a new message with the tracking code as soon as the parcel is dispatched.

• Click the tracking link in the email or SMS you received.
• You can also visit the Track Order section and enter your code.
• Tracking begins once the carrier scans the package, usually within 24 hours of pickup.
• The system updates the parcel location at each intermediate sorting facility until arrival.

Days are calculated as business days from the moment of dispatch to the carrier and represent an estimated timeframe. For remote or hard-to-reach addresses, allow 1-2 additional days.

We do not charge shipping fees for orders of €45 and above to Greece. For smaller amounts, shipping costs €3.50. The exact shipping cost for your location is clearly displayed at checkout before you pay.

For deliveries outside Greece, rates and delivery times appear at checkout. Customs duties and local taxes are set by the destination country and are payable by the recipient. If you refuse delivery at customs, the shipment will be marked as a return.

6.1 Damaged

Inspect the box carefully upon receipt. If the cardboard carton or bottles are broken, take photos and message [email protected] within 48 hours. We will send replacement products at no charge or refund their cost. You do not need to return broken items unless requested.

6.2 Lost

If the tracking status shows no movement for 5 business days, notify us with your order number. We will promptly open an inquiry with the carrier and either reship your order or issue a full refund, according to your preference, within 10 business days.

6.3 Status marked as delivered without physical receipt

Please check first with household members, neighbors, or a nearby pick-up point, and then contact us within 3 days of the recorded delivery. We will initiate an inquiry with the courier service and keep you updated until the matter is resolved.

Reach out at [email protected] or call +30 108 750 377 between Mon-Thu 08:15 - 17:45, Fri 08:15 - 16:45, Sat 09:45 - 14:30. We return calls or reply to messages within one business day.

Merchant

Θέρισο Βοτανικά Ι.Κ.Ε.

Registered address

Σφακίων 12, 731 34 Χανιά, Ελλάδα

Email

[email protected]

Phone

+30 108 750 377